Public Offer

Version 0.15 · 1 October 2026

Terms of Service

1. Who we are and how these Terms apply

1.1. CamLuma is an online service at https://camluma.com that uses generative artificial intelligence to apply selected visual effects to photographs. The service is owned and operated by Individual Entrepreneur Nikoyan Vachagan Arturi, registration and tax number 20309749, registered address Avan 6th, 28, Yerevan, Armenia. In these Terms, “CamLuma”, “we”, “us” and “our” mean this operator. Contact: support@camluma.com.

1.2. This Public Offer, also called the Terms of Service or Terms, governs your CamLuma account and use of the service. Refunds, cancellation and the optional withdrawal form are included in section 15 of this document. Our Privacy Policy (https://camluma.com/legal/privacy-policy) explains data handling, including Cookies and similar technologies in section 14. The separate Consent to Personal Data Processing is available at https://camluma.com/legal/consent-to-processing. Accepting these Terms does not give consent to optional analytics or every form of personal data processing. All three documents are available at https://camluma.com/legal.

1.3. Dodo Payments Inc acts as the Merchant of Record for purchases processed through its checkout. It is the seller of record for those transactions and handles payment collection, invoices and applicable transaction taxes. Its address is 8 The Green, STE A, Dover, County of Kent, Delaware 19901, United States. CamLuma operates and delivers the digital service. The Dodo buyer terms and privacy information presented at checkout also apply to your transaction. These Terms do not remove any obligation or right arising under that purchase contract or mandatory law.

1.4. You enter into an agreement with the operator for use of CamLuma by clicking “I agree and continue” in the acceptance window before your first photo processing, before a photo is selected or sent to the server. The window links to all three documents; acceptance does not occur on account creation. When a new edition of the documents is introduced, the window is shown again and renewed acceptance is required before further photo processing. A paid order is placed through Dodo’s checkout and is subject to the purchase confirmation and applicable checkout terms. You must be able to access these Terms before accepting them and retain a copy.

1.5. These Terms concern the website. AutoCanon in Telegram is a separate user experience with separate accounts, balances and image history. A common technical backend does not create a shared balance. Website purchases do not automatically transfer to Telegram, and Telegram purchases do not automatically transfer to the website.

2. Eligibility and your account

2.1. You must be at least 18 years old and legally able to enter into this agreement. If acting for a company or another organisation, you must have authority to bind it. You must provide an email address you control, verify it as requested and keep your account details accurate.

2.2. Keep your password and access links secure. Do not sell, rent or share account access, impersonate someone else, or create multiple accounts to obtain repeated trial benefits. Tell us promptly if you suspect unauthorised access. We do not make you automatically liable for every unauthorised action merely because it occurred through your account.

2.3. Processing requires an account. Availability depends on applicable law, payment eligibility and the permitted territories and use rules of our service providers. An accessible website or possession of a foreign-issued card does not guarantee eligibility. Do not use false location or identity information to bypass restrictions. Available payment methods are those actually offered by Dodo for your transaction; Russian-issued cards are not a promised payment method.

3. The service and its limits

3.1. You can upload a photograph, choose an available effect and processing mode, request processing, download a result and view saved website results during their retention period. The interface shows the current catalogue, features, processing cost and file requirements before a request. Current supported inputs are JPEG, PNG, HEIC/HEIF, WebP and AVIF, up to 20 MB; results are supplied as PNG. We may update the catalogue, add, modify, replace or withdraw effects and update technical requirements under section 13. These Terms do not promise a permanent catalogue or a particular effect for every future request.

3.2. The “with a face” mode changes the instructions sent to the model to request preservation of the person’s appearance. It is not an identity verification service. We do not operate a separate facial recognition database or create facial templates for identifying you. The full photograph is processed by an external generative model, and its internal operations are controlled by the model provider.

3.3. The effects are intended to adjust lighting, colour and the photographic appearance of your uploaded image, including a flash-style look, while preserving the depicted person, pose, location, objects and composition. They are not intended to create new people or events, change identity, or add or remove objects. AI processing is probabilistic and can nevertheless produce unintended artefacts or discrepancies, including in fine facial or image details; exact reproduction and a particular aesthetic result are not guaranteed. Such unintended changes are limitations, not an advertised content-changing feature. Examples are illustrative, not a promise of an identical result or of equivalence to a particular camera. We do not promise uniqueness, suitability for a particular advertising campaign or copyright protection for every result. Review the result before use and contact support if it does not match the described service. These limitations do not remove the agreed service description, mandatory quality or reasonable-care requirements, or remedies for non-conforming performance.

3.4. CamLuma provides AI-assisted photo editing, not an unprocessed camera record. Results may have no visible watermark. The service is not intended for identity documents, medical assessment, biometric identification, evidence authentication or decisions about an individual’s legal rights. Do not present an AI-edited image as an unaltered factual record where this would deceive or harm someone. We provide the transparency and provenance measures required for our role and the relevant use; absence of a visible mark does not mean that AI was not used. Follow disclosure rules applicable to your publication or professional use and preserve legally required provenance or safety information. Your duties do not replace CamLuma’s own applicable obligations.

3.5. Subject to section 14 and mandatory law, the service and AI outputs are provided as available without additional warranties beyond those expressly stated in these Terms. We do not promise uninterrupted operation, a fixed processing time or an error-free output. We are not responsible to the extent a loss is caused by your unlawful use, missing third-party permissions, or use of an output for a purpose we expressly exclude, rather than our breach or another matter for which the law makes us responsible. This does not remove the delivery and error remedies in section 8.

4. Photographs and permissions

4.1. You retain your rights in uploaded photographs. You must have the copyright, licence and permissions needed to upload a photograph, have it processed by CamLuma and its disclosed providers, and use the result for your intended purpose.

4.2. You may upload your own photographs and photographs of other adults who have given the necessary permission. If you upload client photographs as a photographer, agency or business, you are responsible for the lawful collection, relevant notices and authorisations. Where data protection law requires a processor agreement with CamLuma, arrange that agreement before submitting client personal data. A copyright licence alone does not resolve privacy or image rights.

4.3. Only an adult account holder may upload a photograph of a child. You must be the parent or legal guardian or have the necessary authority and permission from the parent or legal guardian, and respect any additional rights or consent requirements of the child under applicable law. Do not upload photographs that sexualise, exploit, endanger or humiliate a child.

4.4. Avoid uploading identity documents or images that unnecessarily reveal financial, medical or other highly sensitive information. Do not submit an image for the purpose of inferring protected or sensitive characteristics about a person. If an image requires a special legal authorisation that you do not have, do not upload it.

4.5. You grant CamLuma a non-exclusive, limited licence to transmit, process and reproduce your input and output, and to store and display the output to your account, only as needed to provide the requested service, handle support, protect the service and comply with legal duties. We may use the disclosed service providers for those purposes. The licence does not give us permission to publish your photographs in advertising or use them to train our own models. Those uses would require a separate, specific permission.

The licence lasts only for the purposes and retention periods stated in the Privacy Policy. After the relevant deletion, it continues only as necessary for a lawfully retained copy, a limited backup rotation or an applicable legal preservation duty. Such an exception does not permit new advertising or model-training use. Deletion from CamLuma is distinct from the disclosed AI provider safety retention and copies independently held by the user.

4.6. As between you and CamLuma, we do not claim ownership of your output. To the extent CamLuma acquires transferable rights in an output, we transfer those rights to you upon lawful provision of that output. You may use it commercially if you have the necessary underlying rights. This does not transfer rights belonging to a depicted person, photographer, brand or other third party, guarantee exclusivity or override applicable third-party model terms disclosed for the service.

Your rights and permissions in lawfully obtained outputs survive cancellation of a subscription and closure or termination of the account. You may transfer or license rights you actually hold to a client or another person. This does not extend the history retention period, create rights that do not legally exist, or permit an otherwise unlawful use.

5. Prohibited use

5.1. Do not upload, request, create or use content involving unlawful material; child sexual abuse or exploitation; sexualised depictions of minors; nudity or sexually explicit material; non-consensual intimate imagery; threats or targeted harassment; unlawful discrimination; fraud; misleading impersonation; or infringement of privacy, image, copyright or other rights. Ordinary non-sexual beach and swimwear photographs are permitted, subject to provider safety checks.

5.2. Do not use the service to deceive people about a real person’s conduct or endorsement, evade legal restrictions, bypass content filters, resell account access without permission, exploit payment or trial systems, introduce malware, access another person’s files, scrape private data or interfere with the service. Any technical use restriction applies only to the extent permitted by law, including mandatory interoperability and research rights.

5.3. Automated safety checks may reject a request. A rejection does not necessarily mean you acted unlawfully. Contact support if you believe a permitted image was incorrectly rejected. An AI request that produces no image because of an error or refusal does not consume a paid edit.

5.4. If a photograph or result infringes your rights, depicts you or a child without the necessary authority, or otherwise involves unlawful content, email support@camluma.com. You do not need an account. Identify the content as precisely as reasonably possible, describe the concern and your authority to raise it, and give a reply address. A result identifier, a limited screenshot or other identifying information can be used; a public URL is not required. We may request proportionate clarification, restrict access while investigating, remove content or take other appropriate action, subject to law. We will explain the outcome where permitted, and an affected person may request review. We do not automatically disclose an uploader’s identity to a complainant or penalise a good-faith complaint. A statutory reporting or removal route remains available regardless of this procedure.

6. Trials and edits

6.1. An “edit” is an account service entitlement used for a processing request that produces an image. The required number of edits is shown before you confirm a request. Any feature with a different cost must be disclosed before use, without retrospectively changing completed requests or reducing entitlements expressly agreed for an existing purchase. Section 13 applies to material changes affecting a paid service.

6.2. One free trial edit is available once per account, subject to the shared daily free-processing pool. No payment card is required. If the daily pool has run out, you can return later, subscribe, or, where offered and eligible, buy the one-time trial described below. There is no additional daily free allowance for an account that has already used its free trial.

6.3. If the shared daily free-processing pool is exhausted, an account that has not previously made a purchase or held a subscription may be offered a one-time purchase of one trial edit at the price shown before payment. This offer is available only once per account. The purchase adds one purchased edit, which can be used without a subscription. Any unused free trial edit remains available under the ordinary daily-pool rules: buying the paid trial does not reserve a free place or remove that limit. The paid trial does not renew or start a subscription. After the available trial edits have been used, a subscription is needed for further processing, subject to the separately purchased balances described in sections 6.4 and 7.4.

6.4. An active subscription provides the edit allowance for its paid period. Separately purchased edits can also be used without an active subscription, including after cancellation or expiry. You may use an eligible trial under sections 6.2–6.3. If no usable trial, subscription allowance, purchased balance or otherwise eligible bonus remains, you must subscribe to continue processing; purchasing additional packages requires an active subscription under section 7.4.

6.5. Edits are account-specific service entitlements, not money, deposits or a transferable stored-value account. They cannot be transferred, sold or redeemed for cash except where a refund or other remedy is required by these Terms or law.

6.6. Where several eligible balances are available, processing uses bonus edits first, then subscription edits, then separately purchased edits, and finally an eligible free trial. Eligibility rules still apply to each balance. Any time limit for a bonus must be disclosed when granted. A payment refund adjusts only the entitlements attributable to the refunded purchase, subject to applicable law.

7. Prices and subscription periods

7.1. Available plans, edit quantities, trial and top-up prices, currency, discounts and any introductory terms are shown in the applicable offer and checkout. These Terms do not contain a fixed price schedule. Before you commit, checkout shows the final payable amount, applicable taxes and, for a subscription, the recurring charge and billing period. Prices displayed to consumers include taxes where legally required. Your bank or payment provider may apply its own conversion or fees. The agreed order and its confirmation govern the purchase; later catalogue prices do not reprice it.

7.2. A monthly subscription renews automatically every month until cancelled. The billing interval and next payment date follow the information confirmed at checkout and shown in your account or Dodo portal. A month means the monthly billing period, not a promise of exactly 30 days. The first payment buys the first period and its stated edit allowance.

7.3. Unused subscription edits expire at the end of that paid billing period and do not roll over. A new monthly allowance is added only after confirmation of successful payment for the new period. We do not treat an unpaid renewal as a new allocation of edits.

7.4. Additional packages may be purchased only with an active subscription. Purchased package edits do not expire while your account remains open and remain available for use after the subscription is cancelled or ends. You do not need to reactivate a subscription to use that purchased balance. Account closure and permanent service discontinuation are governed by sections 12 and 13 and applicable refund rights, rather than an undisclosed expiry date.

7.5. To cancel automatic renewal, open Account → Manage subscription and follow the instructions in the Dodo customer portal. Dodo handles renewal, cancellation, payment attempts and related payment notifications under its portal and checkout terms. Check the cancellation confirmation and effective date. Cancelling renewal preserves the current paid period until its end, unless you request immediate termination with an applicable refund or law requires a different outcome. Purchased edits remain usable under section 7.4. If you cannot access the portal or cancel, contact support@camluma.com for assistance.

7.6. After a paid subscription period ends, you can still sign in, manage billing, contact support, make privacy requests, and view or download saved results until their retention period expires. You can continue processing with separately purchased edits and any other eligible balance or unused trial. The unused allowance from the expired subscription period is no longer available. A new package purchase requires an active subscription.

7.7. A failed renewal does not add a new subscription allowance. Payment retries, payment-method updates and related notices are handled through Dodo. Once the paid period ends, its unused subscription edits expire; separately purchased edits remain available under section 7.4. An inactive account does not by itself create a new monthly charge by CamLuma.

7.8. We may change prices and offers for new purchases at any time without reissuing these Terms or a general advance-notice period for the new offer. A later catalogue update does not reprice an accepted order, reduce its agreed purchased allowance or increase the price of an already paid subscription period. We may change the recurring price of an existing subscription for future periods, for example to reflect changes in service or provider costs, taxes or the features supplied. Before an increase, we will email you at least 30 calendar days in advance with the new price, the first affected renewal date and how to cancel. The higher price will apply no earlier than the first renewal after that notice period has fully elapsed. You may cancel before that renewal under section 7.5, without an increase-related cancellation charge, and keep access until the end of your paid period. Any longer mandatory notice period and any consent required by applicable law will be respected; we will not charge the higher price without that consent where required. A temporary discount ends only as agreed at purchase. A separate top-up, a new subscription after the previous one ends, or a plan change you select uses the conditions shown for that new order. Any selected plan change, effective date, allowance, prorating, credit or refund is shown before confirmation. Mandatory consumer rights remain unaffected.

8. Processing failures and delivery

8.1. We account for an edit after the AI provider returns a successful image. A model error, refusal, timeout or response without an image does not consume a paid edit; a reserved free-trial place is released. If a technical fault nevertheless causes an incorrect deduction, we will investigate and correct it.

8.2. Each separate successful request normally uses a separate edit. The interface prevents ordinary repeated clicks while a request is running, but requests from different tabs or devices may run separately. If you believe a duplicate deduction resulted from a service fault, contact support for review.

8.3. We return the result to your browser and attempt to save it to your account history. If image storage fails after generation, a result may still be available in the current response but absent from history. Download it immediately when available and contact support about a missing history entry. Receiving a usable result normally consumes the edit, but this does not remove your remedies for a failure to provide promised storage or delivery.

8.4. If delivery is interrupted after a result was saved, you can usually retrieve it from your history. In a rare failure before either saving or delivery, automatic restoration may not occur. Contact support; after confirming the failure, we will restore the edit or provide another appropriate remedy. A supplier’s successful internal response alone does not defeat your rights if no usable result reached you.

9. History and access to images

9.1. Successfully saved website results are scheduled for deletion 30 days after successful storage. Download results you want to keep before that date. CamLuma is not long-term photo storage. Telegram results are not included in website history.

9.2. Expired results are removed by a cleanup task that normally runs hourly and at service startup. Service outages or storage errors can delay physical deletion; failed deletions are retried. The period is a retention schedule, not a promise of deletion at an exact second. Our Privacy Policy explains provider retention and backup distinctions.

9.3. Results are stored in a private bucket and accessed through time-limited signed links valid for up to seven days from issue. Anyone who obtains a valid signed link may access that image until the link expires or the file is deleted. Keep those links private. Authorised personnel and service providers may access data for the limited purposes in our Privacy Policy.

9.4. You may request earlier deletion of a result or your account by emailing support@camluma.com. We handle requests manually within the deadlines required by applicable law and explain any lawful retention exceptions. Account deletion, cancellation of renewal and a refund are different actions; tell us which action you need so that we can assist.

10. Refunds and consumer rights

10.1. Section 15 of this Public Offer explains cancellation, remedies for failed or defective processing, discretionary refunds and statutory withdrawal, and includes an optional withdrawal form. Cancelling automatic renewal alone does not request a refund of a past payment.

10.2. Nothing in these Terms excludes mandatory consumer rights, including legally required standards of conformity, reasonable care and skill, repair or repeat performance, price reduction, cancellation or refund. A first edit does not by itself remove every withdrawal or refund right relating to a monthly subscription.

11. Our intellectual property and third parties

11.1. CamLuma’s software, interface, branding and service materials are owned by or licensed to their respective rights holders. These Terms give you permission to use the service for its intended purpose while you comply with the agreement; they do not transfer the platform’s intellectual property to you.

11.2. We use third-party infrastructure and AI models to provide the service. Their availability and safety controls can affect processing. Provider failures are addressed under these Terms and mandatory law; the use of a provider does not by itself remove our obligations to you. Separate third-party websites you choose to visit are governed by their own terms.

11.3. The active model provider is BytePlus ModelArk. Its published GenAI Acceptable Use Policy is available at https://docs.byteplus.com/en/docs/legal/acceptable_use_policy_byteplus_genai and its Service Specific Terms at https://docs.byteplus.com/en/docs/legal/docs-service-specific-terms. Our permitted-use rules reflect the restrictions relevant to this service. These links identify upstream service rules; they do not make you a party to every commercial obligation in CamLuma’s provider contract or waive your rights against CamLuma. Material changes affecting your use or paid entitlements are handled under section 13.

12. Restrictions and account closure

12.1. We may proportionately restrict a request or account when reasonably necessary to address a material breach, fraud, a security incident, a legal obligation or a provider restriction affecting lawful service delivery. Where practicable, we will explain the reason, give an opportunity to correct a remediable problem and allow you to contact support for review. We may act immediately where notice would worsen a serious risk or be unlawful.

12.2. We will not automatically forfeit every prepaid balance because you complain, request a refund or exercise a legal right. The consequences of a proven breach, any amount properly retained for delivered services, and unused prepaid value will be assessed under the circumstances and applicable law. No punitive debt or automatic negative balance is created by these Terms.

12.3. To request account closure and deletion of personal data, email support@camluma.com. Requests are handled manually within the deadlines required by applicable law, subject to lawful retention and applicable purchase or refund rights. Download results you wish to keep. If you have an active subscription, use the Dodo portal to cancel renewal or ask support for help; account-data deletion does not replace the billing cancellation action in Dodo. A closure request involving an active subscription will also be addressed with regard to future billing. Your separate Telegram account is not automatically deleted.

13. Changes and service discontinuation

13.1. We may add, modify, replace or withdraw effects and update models, providers and technical features to improve quality or performance, maintain compatibility or security, comply with law or provider requirements, or respond to changes in provider availability or demand. A catalogue update within these rules does not require a new edition of these Terms. No particular effect or model version is promised permanently unless expressly included in your purchase. Changes must respect expressly agreed paid entitlements and mandatory conformity rights, and any change to an existing subscription’s recurring price must follow section 7.8. Where a change adversely affects an ongoing paid service beyond a minor degree, we will provide the legally required advance information on a durable medium and applicable termination, proportionate refund or other remedy. Required updates and urgent security or legal changes do not remove mandatory rights. Before photographs go to a new provider, we will update privacy information and complete required safeguards and consents.

13.2. If we permanently stop providing the service, we will, where possible, give advance notice, stop future renewals, allow a reasonable opportunity to retrieve stored results and arrange the refunds or equivalent remedies due for undelivered paid services and unused purchased edits. A provider restriction or business closure is not an automatic reason to retain all unused prepaid value.

13.3. We will identify the effective date and version of revised Terms and give appropriate advance notice of material changes. We will obtain fresh acceptance where required. An updated web page alone does not retrospectively rewrite an earlier purchase. Mandatory rights and terms expressly agreed for a purchase prevail over inconsistent later notices.

14. Responsibility and applicable law

14.1. We are responsible for our breach of these Terms and for losses for which applicable law makes us responsible. We do not exclude liability for fraud, deliberate misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any other non-excludable liability. Mandatory data protection and consumer rights remain available.

14.2. For consumers, liability is subject to the mandatory law that applies to the purchase and service. To the extent that law permits, we are not liable for losses that were not reasonably foreseeable when the agreement was made or that you could reasonably have avoided after clear advice. We do not impose a blanket monetary cap on consumers or exclude loss that the law requires us to cover. For a customer using CamLuma wholly for business purposes, and only where lawful, we exclude indirect or consequential loss and loss of profit, revenue, business opportunity or goodwill. Subject to section 14.1, our aggregate liability to such a business customer arising from the service is limited to the greater of USD 100 and the fees that customer paid for CamLuma through Dodo in the 12 months before the event giving rise to the claim. This business limit does not reduce any legally required refund for undelivered service or non-excludable liability.

14.3. Armenian law governs your service agreement with the CamLuma operator, subject to the mandatory protections that apply in your country of habitual residence. This choice does not determine the law of Dodo’s separate purchase contract or deprive a consumer of a court or statutory remedy available under applicable law. We do not require mandatory arbitration or a waiver of collective remedies in these Terms.

14.4. Contact support@camluma.com about a complaint. We seek to respond without undue delay, in English or Russian. Response time depends on the nature and complexity of the request and support workload; no fixed general support response time is guaranteed. This does not extend or replace any mandatory deadline for complaints, refunds or data-rights requests. You may use any competent court, regulator or legally available dispute-resolution mechanism without first surrendering your rights.

14.5. If a provision is unenforceable, the remainder continues where legally possible without rewriting the agreement to the consumer’s disadvantage. A failure to enforce a provision once is not a general waiver. Any assignment of the operator’s agreement must respect your rights and legally required notices.

14.6. English is the primary drafting language and a Russian translation is provided. Where legally permitted, the English version resolves translation inconsistencies. This does not override mandatory local-language requirements, consumer protections or the version on which a consumer was legally entitled to rely.

14.7. For business customers only, where lawful, you will reimburse reasonable documented damages and defence costs finally awarded on a third-party claim directly caused by your breach of the photograph-rights warranties in section 4 or your unlawful use of an output. A settlement binds you under this clause only with your prior approval. We must promptly notify you and allow reasonable participation in the defence; you are not responsible to the extent the claim was caused by our breach, negligence or misconduct. This clause does not apply to a consumer and is not a charge for making a good-faith complaint or exercising a payment or privacy right.

15. Refunds, cancellation and withdrawal

15.1. Scope and contact

This section applies to website purchases for CamLuma, operated by Individual Entrepreneur Nikoyan Vachagan Arturi, registration and tax number 20309749, Avan 6th, 28, Yerevan, Armenia. Dodo Payments Inc is the Merchant of Record for payments made through its checkout. Contact support@camluma.com with your account email, payment reference and a short description of the issue. You may also use the applicable Dodo buyer-support channels shown on your receipt.

Our commitments below supplement mandatory rights. They do not reduce any longer period, stronger remedy or easier procedure provided by applicable law. You do not have to surrender payment-provider dispute rights or first exhaust an internal complaint process where the law does not require it.

15.2. Cancelling renewal

Use Account → Manage subscription to open Dodo’s customer portal and cancel automatic renewal. Cancellation stops future renewals and preserves access until the end of the current paid period, unless you request an immediate termination with an applicable refund or law requires a different outcome. Keep the confirmation. Contact us if the control fails or is inaccessible.

The remaining subscription allowance expires at the end of the paid period. Purchased package edits do not expire while the account remains open and remain available for processing after the subscription ends, without reactivation. A new package can be purchased only during an active subscription. Saved results remain accessible until their 30-day retention period ends. Cancelling renewal does not by itself request a refund or close the account.

15.3. Discretionary refunds

Except where mandatory law, Dodo’s applicable buyer terms or an express purchase-specific promise provides otherwise, purchases are final. CamLuma does not offer a general voluntary 14-day money-back guarantee. Changing your mind, leaving edits unused, forgetting to cancel an automatic renewal or disliking an otherwise conforming result does not by itself guarantee a voluntary cash refund.

You may still contact support. We may approve a full or partial goodwill refund, a repeat edit or another remedy after reviewing the purchase, recorded use and circumstances. A goodwill decision in one case does not create an entitlement in every other case. A legally required remedy is not discretionary and is not conditional on support choosing to be generous. No rule in this section prevents you from exercising the statutory rights in section 15.5 or the seller’s binding buyer policy.

The paid trial adds one purchased edit. It does not change the daily-pool limit for any unused free trial edit. On an approved refund, the unused entitlement attributable to the refunded purchase is adjusted manually. Using an original free entitlement is not automatically treated as using a purchased edit. A refund does not create another free trial or a right to repeat the one-time paid trial.

15.4. Failed or defective processing

An AI error, refusal, timeout or response without an image should not consume an edit. If an edit was incorrectly deducted, we will restore it after checking the operation. If a service fault prevents a usable result from being delivered or recovered, we will provide an appropriate remedy, normally a restored edit or repeat processing, without excluding legally required refunds.

If a result is technically corrupted or materially fails the service’s description or mandatory quality standards, contact support. A variation in facial details or aesthetics is not automatically a technical defect; we assess the specific result, disclosed AI limitations and promises actually made. There is no guarantee of a particular artistic result or exact preservation of every facial detail. We will nevertheless provide any remedy legally due for defective or misdescribed service. A repeat edit is not a compulsory replacement for a monetary remedy required by law.

A result’s aesthetic appearance may vary. Subjective dislike alone does not automatically qualify a used edit for a voluntary cash refund, but advertised promises, misleading descriptions and mandatory conformity rights still apply. Support may offer a goodwill repeat edit. You do not need to send unnecessary sensitive photographs to make a complaint; we may first investigate using generation and payment identifiers.

15.5. Statutory withdrawal and quality rights

Consumers in the EEA and UK generally have a 14-day withdrawal period for covered distance contracts, subject to applicable start dates, extensions and exceptions. Clearly notify us or the seller that you wish to withdraw; the form in section 15.7 is optional. Any online withdrawal function required by applicable law remains available as a statutory right in addition to notification by another legally valid method. Cancelling future renewals is separate from withdrawing from a purchase.

If you expressly request a digital service to begin during the withdrawal period, a proportionate charge for service properly provided before withdrawal may be payable only where the applicable legal requirements, including advance information, are met. Losing the right to withdraw from a fully performed service requires the conditions specified by law. Starting a monthly service or using one edit does not by itself mean that the entire monthly contract has been fully performed.

Different rules can apply to separately supplied digital content, including requirements for prior express consent, acknowledgement and confirmation before a withdrawal exception takes effect. CamLuma does not rely on a blanket statement that all rights disappear when processing starts. The exact classification and required checkout process must be consistent with the service actually sold.

Where statutory withdrawal requires reimbursement, it will be made within the applicable legal period, normally no later than 14 days after the seller is informed for covered EEA and UK withdrawal claims, using the original payment means unless a permitted alternative is expressly agreed, without a refund fee. Payment-system posting times may be separate from the time the refund is initiated.

Other mandatory rights may include repeat performance, repair, replacement, price reduction, termination or refund for defective, unavailable or misdescribed services. Australian consumer guarantees and applicable Canadian, US, Asian and other local consumer protections are not excluded. The applicable statutory period and exceptions depend on the jurisdiction and type of purchase; this Public Offer does not impose a single worldwide rule.

15.6. How refunds are processed

We seek to respond to support requests without undue delay. Timing depends on the issue and workload; no fixed general support response time is guaranteed. Mandatory complaint and refund deadlines still apply. We may request information reasonably needed to locate the purchase and assess usage, but not a full card number or password. Report a defect as soon as reasonably practicable; this does not shorten a legal claim deadline.

Approved monetary refunds are processed through Dodo, generally back to the original payment method. A full refund removes the unused entitlements attributable to that purchase. For a partial refund, we will explain the amount and the related balance adjustment. We do not automatically revoke unrelated purchases or create a debt for a good-faith refund request. CamLuma’s credit adjustment is currently performed manually; a Dodo refund does not automatically reconcile the edit balance.

If a subscription payment is refunded and the associated subscription is ended, future billing must also be cancelled in Dodo and the corresponding account entitlement updated. A change in CamLuma’s internal balance alone does not cancel a Dodo recurring payment. We will confirm the outcome and any remaining entitlement.

Taxes and payment-provider processing follow the applicable refund rules. Mandatory reimbursement is not capped merely because a dashboard’s ordinary refund window has expired. If a payment processor or technical limitation prevents an ordinary refund, we will work with the seller to provide the legally required remedy.

15.7. Optional withdrawal form

You may send a clear withdrawal notice to support@camluma.com for handling and coordination with the seller, or use the Dodo buyer-support contact shown on your purchase receipt. Seller: Dodo Payments Inc, 8 The Green, STE A, Dover, County of Kent, Delaware 19901, United States. CamLuma operator: Individual Entrepreneur Nikoyan Vachagan Arturi, registration and tax number 20309749, registered address Avan 6th, 28, Yerevan, Armenia. Use the fields below if helpful; the form is optional.

I give notice that I withdraw from my contract for the following CamLuma purchase: ____________________________________.

Order or payment reference: ____________________. Date of purchase: ____________________.

Consumer name: ____________________. Consumer address, where required by the statutory form: ____________________. Account email and reply email: ____________________.

Date of notice: ____________________. Signature, only if submitted on paper: ____________________.

You may use another clear statement instead. A missing optional field or failure to use this template does not invalidate an otherwise effective withdrawal notice.